Eligibility for Refunds

Refunds are available under the following conditions:

• Product Issues: If you receive a defective, damaged, or incorrect product, you may be eligible for a refund. Please contact us within 72 hours of receiving your order to report any issues otherwise, the product will not be eligible for a refund after this period.

• Order Cancellation: If you wish to cancel an order, please notify us within 48 hours of placing the order. If the order has already been processed or shipped, it may not be eligible for cancellation.

Refund Request Process

To request a refund:

1. Contact Us: Reach out to our customer service team at info@shopkwick.com or 8817484872 with your order number and details of the issue.

2. Provide Proof: For product issues, please provide clear photos or evidence of the defect or damage.

3. Return the Product: If instructed, return the product to us following our return instructions. The product must be in its original condition and packaging.

Refund Processing

Once we receive and inspect your returned product (if applicable), we will process your refund. Refunds are typically processed within 2-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Contact your bank. There is often some processing time before a refund is posted.

If  you still have not received your refund yet, please contact us at info@shopkwick.com .

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Products that have been used or altered.
• Personalized or custom-made items.
• Digital downloads or services.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopkwick.com and send your item to our address .

Shipping Charges 

Shipping costs are non-refundable. If you are returning a product, you are responsible for any return shipping fees unless the return is due to an error on our part (e.g., incorrect or defective product).